Help
Frequently asked questions
Everything customers ask before, during, and after they buy. Can't find your answer? Contact us.
Delivery
How fast will I get my subscription?
Most AI subscription accounts are activated within 30 minutes during business hours, and within a few hours overnight. You'll get an email and a WhatsApp confirmation when ready.
Where will my login details arrive?
Always to the email address you entered at checkout. Check spam if you don't see it within 30 minutes, then message us on WhatsApp.
Can I get my account on a different email later?
Yes — message us on WhatsApp with your order ID and the new email. We'll re-issue the credentials.
Payment
Which payment methods do you accept?
Any major debit or credit card, processed securely through our payment gateway. We never see or store your card number.
Is there a fee for paying by card vs wallet?
No — the price you see is the price you pay. We absorb the gateway fee on our end.
I got charged but my order didn't go through?
Forward the gateway confirmation SMS or email to contact@subscribai.com or WhatsApp us. We'll either complete the order or refund within 24 hours.
Trust
Are these legitimate accounts?
Yes. Every subscription is from an authorized reseller channel, family-plan slot, or our own bulk-purchase pool. We don't sell cracked or shared logins from sketchy sources.
Will I get banned for using these?
No. The accounts comply with each tool's Terms of Service for the way we sell them. We've sold thousands without a single ban.
What if my account stops working?
Tell us on WhatsApp or email and we'll replace it within 24 hours. Subscriptions come with full-period replacement guarantees — if you bought one month, you get one month of working access, end of story.
Subscriptions
Can I cancel a bundle anytime?
Yes — bundle subscriptions are month-to-month with no contracts. Cancel any time before your renewal date and you won't be charged again.
Do you auto-renew my subscription?
We send a renewal reminder 3 days before expiry. You confirm — we don't auto-charge. You stay in control.
Can I upgrade or downgrade mid-cycle?
Yes. Message us on WhatsApp; we'll prorate the difference and switch you over without losing access.
Support
What's the fastest way to reach you?
WhatsApp. We monitor it during business hours every day. Average reply time during the day is under 15 minutes.
Do you offer phone support?
Not currently — we keep prices low by being WhatsApp + email only. Most issues resolve in WhatsApp faster than a phone call anyway.
What languages?
English support, 7 days a week.
Still have questions?
Message us on WhatsApp — we usually reply in under 15 minutes during the day.